Shipping & Returns
GUIDELINES
Orders will be packed and dispatched within 10-15 business days.
UNITED KINGDOM
Royal Mail Standard (3-5 Business Days)
- Free
Royal Mail Express (same day/next day)
- £6.00
- Free on orders over £250
EUROPE
Royal Mail Standard (4-5 Business Days)
- £7.00
- Free on orders over £214 GBP
Royal Mail Express (1-3 Business Days)
- £17.00
CUSTOMS FEES
UK customers won't have any import fees as we ship from within the UK.
EU customers are subject to their countries' import & duties laws. There may be import fees charged by the country that we cannot cover currently. We will be expanding into an EU warehouse to distribute within the EU soon enough. Love for the support family!
RETURNS
We offer returns, refunds, size swaps (if available stock), and store credit.
Please ensure you review your order before making a purchase to limit any errors.
In order to return an item, you must meet the following conditions:
- The return must be sent back within 14 days of the delivery date.
- The item must be original, unused, unaltered and unwashed.
- The item must be returned with tags and packing.
- We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure the parcel does not get lost, as we are not liable for lost returns.
Please contact us at hello@ygscultura.com for a returns form.
For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.
For any other enquiries please don't hesitate to contact us at hello@ygscultura.com